ITIL v4 Foundation
The gold standard for IT service management.
Course Overview
This ITIL v4 Foundation training introduces students to an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
Why choose Inventive Media?
- Classes are exclusively led by ITIL Certified Trainers
- Unlimited Free Class Retakes for Unlimited Learning
- Pearson Vue Accredited Testing Partner
- PhilGEPS Accredited Center
- Free Trainer Consultation
- Globally Recognized Course Certificate
Frequently Asked Questions
Basic IT Knowledge: Familiarity with IT terminology, concepts, and practices can be helpful. This includes understanding of IT infrastructure, systems, networks, and common IT processes.
Work Experience: While not mandatory, having some work experience in IT or related fields can enhance understanding and application of ITIL concepts. This could include roles such as IT support, systems administration, project management, or service desk operations.
Interest in IT Service Management: Individuals who are interested in improving IT service delivery, aligning IT with business goals, and enhancing customer satisfaction are likely to benefit from the ITIL 4 Foundation course.
- Certificate of course completion
- Training references (PDF)
- Exercise materials
- Some add-ons
- Free trainer consultation
- Online mock-up exam
- Unlimited Free Retakes
Unlimited Retakes = Unlimited Hours of Learning!
We understand that individuals have different learning styles and paces, that’s why we offer the opportunity to learn at your own speed. If you need more time to grasp a concept, you are welcome to come back and retake the class at no additional cost. We believe in providing students with the support they need to succeed.
To Avail: Finish the course to qualify for the unlimited refresher classes
Validity: 1 Year
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their
The course will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioral principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
The Certification Exam is not included in the Course Fee. The Course Fee only covers the cost of the training program. If you wish to obtain a certification upon completion of the course, you will need to pay the Certification Fee separately.
After the training, you make book your exam directly through PeopleCert.org
Online Proctored Exam (Facilitated by PeopleCert)
Course Outline
Module 1: ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
Module 2: The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
Module 3: The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimize and Automate
Module 4: The ITIL Service Value System
- Governance
- The Service Value Chain
- Continual Improvement
Module 5: Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Enablement
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Module 6: Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Single Course Promo
Group Promo
About the Registration
Feel free to register! Registering does not commit you to paying for the course immediately. Registration helps us track attendee numbers and enables us to stay in touch. Payment will only be requested once the course is confirmed to proceed.
Note: When choosing a schedule, you are limited to the available training dates posted on our website.