Technical Director – STRATOC Inc/Accedeo Inc
March 2016 – November 2018 

Assistant Manager – Infosys BPM 
December 2018 – Present

• Managing and handling IT staffs
  Service Design: Provide service specific inputs on admin model, monitoring and reporting , evaluate specific product to facilitate successful completion of POC. TO formulate effective service design.
• Procurement: Based on the inputs from Service team, initiate requests in RPS and update relevant back end changes.
• Service Delivery and Support Processes Management
• Capacity Management: Implement service specific controls and process, perform routine backup activity, check for power/system/network redundancy; record capacity parameters specific to services/systems
• Service Level Management and Reporting Handles service functional escalation , coordinate with service provider, Implement scripts and tools to prepare service reports.
• Supplier Management: Co-ordinate with service provider / supplier for functional escalation, provide feedback on vendor support. TO deliver the services as defined
• Security Management: Take corrective actions based on security alerts, use of scripts and tools for monitoring security controls and network/system scanning report analysis .
• Incident, Request and Problem Management Attend to service requests and incidents, Analyze the root cause and provide solutions in ORDER TO meet the defined SLA target and avoid repeated incidents.
• Change, Release and Configuration Management: Implement forward schedule changes, perform major service specific release activities.
• Service Improvement: Plan and Implement IPSAT Action Items and service optimization measures. TO improve customer satisfaction and service delivery.
• Communication: Provide user communication on service delivery and support.
• Talent Management: Comply to training and certification plan. To improve technical and soft skill and competency.
  IT Asset Life-cycle Management: Coordinate with resource executive in updating asset. Covering the life cycle of the assets and provide inputs for hardware and software upgrade

Senior Network Engineer – MiraMed: A Global Services Company
May 2013 – March 2016

• Managing and handling IT infrastructure and network.
• Develops IT standards, policies and procedures and effectively manages to achieve them
• Managing & Implementing Corporate Servers Windows 2012 and VMware Virtual Machines.
• Expertise in system architectural, engineering, administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures.
• Administering Windows server 2012 & Active Directory of the Windows Server 2012,
• Responsible for the important components of disaster recovery management system (e.g. Disaster Recovery Plan, Business Continuity Plan, and Business Impact Analysis) that would ensure recovery of data in the course
• Creates and manages the budget for IT operations and infrastructure throughout the organization.
• Ensures continuity of IT-enabled business operations through careful oversight and maintenance of network users, user environment and directories
• Manages and ensures effectiveness of information security mechanisms including firewalls, anti-virus solutions and intrusion detection systems. Handling all Corporate Windows Servers and Cisco switches, watchguard firewall
• Effectively communicates relevant IT-related information to superiors. Resolves and/or escalates issues in a timely fashion.
• Identifies opportunities for improvement and makes constructive suggestions for change. Manages the process of innovative change effectively
• Planning and implementation, maintenance and support of IT infrastructure and business and StakeHolders Management
• Provides general supervision to the unit/function assigned, ensuring the performance of all IT personnel, equipment’s, services and/or technology.
• Provides strategic leadership and support in planning and designing of networks, operating systems and database services through providing technical management expertise.

Systems Administrator – PDC Group
November 2011 – February 2013

• Managing & Implementing Corporate Servers Windows 2003 and Windows 2008 Server and Exchange 2010
• Handling all Corporate Windows Servers
• Expertise in system architectural, engineering, administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures.
• Administering Windows server 2003 & 2008 & Active Directory of the Windows Server 2003, and Windows Server 2008

Regional IT Support Engineer – Asia Halcrow Inc. / Halcrow Group Ltd/ Ch2mHill
January 2010 – November 2011

• Handles the whole APAC in terms of Support and manage the backup systems, Monitor the status of each backups of the whole Asia Pacific Regions. Assigning each SLA to specific concern people
  Managing & Implementing Corporate Servers Windows 2003 and Windows 2008 Server
• Handling all Corporate Windows Servers
• Expertise in system architectural, engineering, administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures.
• Administering Windows server 2003 & 2008 & Active Directory of the server 2003, Installation, Manage, and Implementation of 3CX PBX Phone Systems

Network Administrator – One World Telecom
May 2008 – November 2009

• Resolves TIER 1 administrative request forwarded by the Helpdesk and provide prompt resolutions to users, preventing delays that impact call center Operations and the activities of other Support groups.
•  Handles in providing first level support and escalation process to the concern group of support if beyond access rights.
• Provide support for desktop issues pertaining to operating systems, software applications, network and hardware failures and email problems
• Provide basic Windows Server account administration (create /reset user’s account and directory)
• Monitoring the status of all network issues and technical concerns and responsible in making a follow up to concern group of support if needed.
• Maintain technical documentation in coordination with other IT teams.
• Configuring email settings particularly thunderbird email client and outlook express
• Creating IMAP accounts on thunderbird and outlook express email client
• Trouble shooting email errors remotely.
• Provide first tier support on troubleshooting IP Phone problem.
• Provides daily reports to superiors.
• Handling all Corporate Windows Servers
• Analyzing system logs and identifying potential issues with computer systems.
• Introducing and integrating new technologies into existing data center environments.
• Performing routine audits of systems and software
• Performing net backups all the files in different servers
• Develop, customize and maintain computer programs, reports or software packages as required by the users
• Test, debug, document and implement computer programs or software packages
• Act as a resource person, assisting computer users in solving computer problems.
• Analyze existing systems and gives recommendation for improvement.
• Conduct training for computer users
• Responsible in troubleshooting voice issues by conducting test calls on the provided destination numbers via different international carriers.

IT Administrator – CITI INC
October 2007 – May 2008

• Assembly and disassembly of computer
• Troubleshooting computer
• Network installation
• Installation of Programs like Lotus notes, sometime, etc.
• VPN installation and Maintenance
• Purchasing of computer peripherals
• Assisting in seminars (needed of computers)
• PABX (KTS) Patch Panels maintenance
• Back-upping the files
• Remote Desktop and Virtual LAN
• Lotus retrieving
• Administering Windows server 2003 & Active Directory of
• the server 2003 and
• adding user and password resetting
• Lotus Notes Database Administering
• Dealing with vendors in computer peripherals & quotations
• ICT Technician
  October 2006 ­ April 2007
• HOOVEN PHIL. INC Cainta Rizal
• Assembling & disassembling of computer.
• Installation of programs.
• Network maintenance
• Inventory of the computers of the whole factory
• Inventory of Computers (incoming and outgoing)
• Troubleshooting computer
• Network installation
• Microsoft Exchange
• Dealing with vendors in computer peripherals & quotations

Technical Support Specialist  – Hardcom Computer Center
January 2004 – January 2005

• Repair computer & network installations
• Assembling & disassembling of computer.
• Installation of programs
• Dealing with vendors in computer peripherals & quotations

Telecom Consultant – Telegraph
September 2002 – February 2003

• In-charge in installation & maintenance of telephone line.
• In-charge in sales and marketing strategy.